Leadership Excellence Achievement Program
Context
Lack of immersive leadership development opportunities was driving attrition and low engagement scores for B2C Sales. I designed a global, cohort-based leadership program that integrated virtual classroom learning, on-the-job residencies, and internship rotations to develop future leaders with comprehensive leadership capability and strengthen the leadership pipeline.
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Secured cross-functional approval through organizational analysis and a priority-aligned charter.
Created a cohort selection and hiring methodology that aligned assessment tools with the program’s capability framework, using structured interviews, scenario evaluations, and readiness indicators to identify high-potential participants.
Designed the end-to-end learning strategy and all instructional assets for classroom sessions, residency experiences, internship rotations, coaching touchpoints, and participant resources.
Built the full measurement and evaluation framework, integrating 360 feedback and capability assessments throughout program cycle to track growth, and impact.
Scaled key components into leader upskilling pathways, senior leadership development experiences, and ongoing mentorship programming.
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E-learning (Articulate), Microlearning (podcasts, videos,) VILT Flipped Classroom, Coaching, roleplay & scenario exercises, facilitated discussions, on-the-job residencies, shadowing, capstone projects, mentorship, leadership coaching, behavioral-based practice, reflection, psychometric assessments, cohort virtual discussion, Manager-participant coaching, observation-based evaluations.
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98% participant satisfaction rate
75% cohort promotion rate
Post-program eNPS score in career development, belonging, and learning relevance highest in five years
25% higher conversion and revenue/FTE increase on participant-led teams
